Transcosmos: named Leader in APAC Customer Experience Management Provider by Everest Group in its Customer Experience Management Provider research

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) is honored to announce that the company has been named the Leader of Customer Experience Management (CXM) Service Providers in the Region Asia-Pacific by Everest Group in its research paper “Customer Experience Management (CXM) in APAC – PEAK Matrix® Assessment with Service Provider Landscape 2021” announced in December 2021.

“Transcosmos has become a leader in Everest Group Customer Experience Management (CXM) in the APAC – PEAK Matrix® Assessment 2021 due to its strong capabilities in East and South East Asia, its digital solutions ecosystem and strong language capabilities, ”said Sharang Sharma, Practice Director, Everest Group. “In addition, its deep digital and domain expertise, its continued investments in multilingual hubs and its expansion into new markets are expected to drive the growth of the company going forward. ”

Everest Group is a research firm focused on strategic IT, business services, engineering services and procurement. The Customer Experience Management (CXM) Assessment in APAC – PEAK Matrix® with 2021 Service Provider Landscape is a detailed assessment of 16 CXM providers in the Asia-Pacific region, including players in the outsourcing of contact centers. Everest Group assesses and recognizes leaders based on various factors including continuous analysis of CXM Services market across all industries and geographies.

As our customers’ digital transformation partner, transcosmos provides contact center services, digital marketing services and BPO services to more than 3,000 companies across a wide range of industry sectors. transcosmos will continue to help our customers develop their sales and optimize their costs.

About transcosmos inc.

transcosmos started operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to improve the competitiveness of our customers by providing them with superior and valuable services. transcosmos currently offers services that support customers’ business processes with a focus on both sales expansion and cost optimization through our 171 bases in 30 countries / regions, with a focus on Asia , while constantly pursuing operational excellence. In addition, following the expansion of the e-commerce market globally, transcosmos provides comprehensive one-stop global e-commerce services to provide the excellent products and services of our clients to consumers in 48 countries / regions around the world. . transcosmos aims to be our clients’ Global Digital Transformation Partner, supporting client transformation by leveraging digital technology, responding to the ever changing business environment.